Privacy Policy



1. Who We Are
Individual Entrepreneur Sivolobova, trading under the brand Radius HoReCa, is the controller responsible for the processing of personal data described in this Privacy Policy.
  • Registered address: Kazakhstan, West Kazakhstan Region, Aksay, Microdistrict 4, Building 14, Apartment 75
  • Email: horecaradius@gmail.com
  • Business identification number: IIN / BIN 740219402790

2. Scope
This Privacy Policy applies when you visit our website, submit an enquiry, request a quotation or catalogue, communicate with us, or otherwise interact with us in connection with our products and business activities.

3. Personal Data We May Collect
  • Identity and business contact data, such as your name, job title, company name, email address and telephone number.
  • Enquiry and correspondence data, including the content of messages, requested products, specifications and commercial requirements.
  • Transaction and delivery data, such as billing details, delivery address, order information and payment status where you become a customer.
  • Technical and usage data, including IP address, browser type, device information, referral source, pages viewed and interaction data.
  • Cookie and consent data, including your cookie preferences and identifiers generated by analytics or advertising technologies.
  • Marketing preference data, including whether you have consented to receive promotional communications.

4. How We Collect Personal Data
  • Directly from you through website forms, email, telephone, social media or other communications.
  • Automatically when you use the website, through essential cookies and, subject to your choices, analytics or advertising technologies.
  • From your employer, colleagues, distributors, publicly available business sources or professional networking platforms where relevant to B2B communications.

5. Purposes and Legal Bases

Purpose

Typical data

Legal basis

Respond to enquiries and provide quotations

Contact and enquiry data

Steps requested before entering into a contract; legitimate interests

Process orders, payments and deliveries

Contact, transaction and delivery data

Performance of a contract; legal obligations

Provide customer service and warranty support

Contact, order and correspondence data

Performance of a contract; legitimate interests

Operate, secure and improve the website

Technical and usage data

Legitimate interests; consent where required for non-essential cookies

Comply with tax, accounting, customs and legal requirements

Transaction and identity data

Legal obligations

Send direct marketing

Contact and preference data

Consent, or legitimate interests where permitted by applicable law

Measure and improve advertising

Cookie, device and usage data

Consent where required


6. Cookies and Similar Technologies
We use strictly necessary technologies to operate the website. Analytics, advertising and other non-essential technologies are activated only in accordance with your consent choices where applicable. Details are set out in our separate Cookie Policy.

7. Recipients of Personal Data
We may disclose personal data where necessary to hosting and IT providers, website and analytics providers, payment service providers, logistics and customs partners, professional advisers, authorities and other service providers acting on our instructions or under their own legal responsibilities. We do not sell personal data.

8. International Data Transfers
We are established in Kazakhstan. Personal data collected from individuals in the European Economic Area or the United Kingdom may therefore be transferred to and processed in Kazakhstan and in other countries. Where applicable, we will use a lawful transfer mechanism and appropriate safeguards, such as standard contractual clauses, and implement supplementary measures where required.

9. Data Retention
We retain personal data only for as long as necessary for the relevant purpose, taking into account contractual, warranty, tax, accounting, customs, limitation and dispute-resolution requirements. Enquiries that do not result in a transaction are normally retained for [12/24] months, unless a longer period is justified or you consent to continued marketing.

10. Your Rights
  • Access to your personal data and information about its processing.
  • Correction of inaccurate or incomplete personal data.
  • Erasure of personal data in circumstances provided by law.
  • Restriction of processing in circumstances provided by law.
  • Objection to processing based on legitimate interests and to direct marketing.
  • Data portability for certain data processed by automated means on the basis of consent or contract.
  • Withdrawal of consent at any time, without affecting earlier lawful processing.
  • A complaint to the competent data protection supervisory authority.
To exercise a right, contact us at horecaradius@gmail.com. We may request information necessary to verify your identity.

11. Automated Decision-Making
We do not currently make decisions producing legal or similarly significant effects solely by automated means. If this changes, we will provide the information required by applicable law.

12. Security
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure or access. No method of transmission or storage is completely secure.

13. Children
The website is intended for business users and is not directed to children. We do not knowingly collect personal data from children.

14. EU/EEA Representative
Where Article 27 GDPR requires us to appoint a representative in the European Union, the representative's details will be published here.

15. Changes to This Policy
We may update this Policy. The current version and effective date will be published on the website.

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